The SSW process has three major components:
• Intake
• The Session
• Follow-Up
Each of these involves several tasks and specific paperwork.
Intake
• An intake system informs the client about the SSW process.
• A pre-session questionnaire is sent to the client to complete and bring to the session.
The Session
• The client attends a face-to-face session with a worker or workers.
• If there are risk issues, the worker follows usual duty of care procedures.
• If there are no risk issues, an appointment is made for a follow-up phone call approximately
1-3 weeks after the session.
Follow-Up
• During the follow-up phone call, the worker seeks feedback about the session, provides further assistance, if appropriate, and makes a collaborative decision with the client about what further action (if any) is needed. Options include all available services: a second single session, ongoing work, referral to another program within the service, referral to another service or no action (usually with an invitation to re-contact, if necessary, in the future).
• The worker completes forms to record outcomes of the session.
• The worker may send a client satisfaction survey to be returned to a third party.
