Your Privacy and Feedback

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The Bouverie Centre is strongly committed to upholding your privacy. Our privacy statement sets out the types of information we collect, how we manage this information and the steps we take to protect it. Your use of Bouverie’s website indicates that you consent to the collection, use and storage of your information according to the terms described below. We advise you to check this page periodically as our privacy policy may be updated to comply with privacy regulations. 

 

Information we may collect from you

Unless you specifically agree to tell us who you are or reveal personally identifiable information about yourself, we will not be able to identify who you are when you visit our website. Each time you visit, our server will automatically record a log of your server’s address (including the top level domain name), the date and time of your visit, pages you access, documents you download, any search words you enter and the type of Internet browser you are using. This anonymous information is collected and analysed strictly for monitoring the usage of our site and informing ongoing improvements to our products and services (including our website).

Different sections of our website ask users to disclose specific identifying information, such as their name, address, place of employment, telephone number, email address and in some cases, billing and shipping information, and credit card details. For instance, when enquiring about a product or service, registering to receive e-news updates, making purchases via the website or registering interest in a short course or postgraduate study, you may be asked to supply certain personal details. This information will be used to help us to attend to your request appropriately.

Use or disclosure of information collected

In general, the information we collect from you is to allow us to provide you with the services you require and for the purposes of making our services (including our website) more responsive to your needs. We may retain your contact information in a secure database (that is not shared with other organisations) for marketing purposes and to promote new services.  Individuals in our database may choose to opt-out of any or all communications at any time.

We will not pass on or sell private information provided by you through this website to any other third parties. Personally identifiable information will only be released to third parties in exceptional circumstances where:

  • you consent to the disclosure
  • we are compelled or authorised to do so by law.

Storage and security of personal data

The Bouverie Centre will take all reasonable steps to ensure your personal data is stored securely and is made safe from unauthorised access, loss, misuse, modification or disclosure. Your personal information will be treated as confidential, in accordance with industry-based standards.

Note: the Internet is not a completely secure medium. Information transmitted across the Internet is at risk of being intercepted, read or modified. Any information submitted through our website or to us by email is at your own risk.

Accessing personal information

If you wish to access, correct, update or delete personal information you have submitted via our website, please contact us with your request. We will endeavour to modify or delete any information that can be used to identify you as soon as practicable upon receiving your request. We reserve the right to refuse your request if required or authorised to do so by law.

Website links

Our website contains links to other websites owned or operated by organisations other than The Bouverie Centre. We do not accept responsibility for any damage or loss you incur in connection with the use of such external websites. Please examine the terms and conditions outlined by third parties when using their websites.

Feedback

We recognise that family therapy can sometimes be challenging and are committed to providing the best care and service possible. We welcome feedback about your experience with us. 

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly. Feedback or concerns regarding the service you are receiving can be made directly to the worker in the first instance, or to the Clinical Program Manager, Julie Beauchamp, on (03) 9385 5100 or at j.beauchamp@latrobe.edu.au

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC: fill out a complaint form online at www.hcc.vic.gov.au or Phone 1300 582 113 between 9am and 5pm, Monday to Friday, to discuss your complaint.

Contact us

Please contact us if you have further questions or comments about our privacy statement.

Best Practice/ Next Practice: Working with families when a parent has a mental illness

The Bouverie Centre is proud to be sponsoring and supporting this two-day forum exploring and showcasing the work supporting families where a parent has a mental illness (FaPMI).

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News

Applications now open for our 2018 postgraduate courses

The Bouverie Centre is now taking applications for its 2018 coursework programs - the Graduate Certificate in Family Therapy and Master of Clinical Family Therapy (yrs 2 & 3 entry).

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